At J-PAY, the security of your funds is our top priority. We understand that fraudulent activities not only threaten your financial assets but also undermine your trust in digital finance. That's why we are committed to building a robust defense system through advanced technology and user education, dedicated to combating all forms of illegal activities conducted via J-PAY services.

Common Fraud Tactics and How to Respond

Fraudsters often exploit the irreversible nature of payment transfers by fabricating urgent scenarios, impersonating acquaintances, or promoting fake high-return opportunities to trick you into sending money. Keep these principles in mind to effectively identify and avoid risks:

Do:

1. Verify the recipient's identity - Only transfer money to trusted parties. Confirm their identity through multiple channels before proceeding;
2. Protect personal information - Never share passwords, verification codes,ID numbers,or bank card details with anyone;
3. Stay alert to unusual requests - Independently verify any urgent transfer requests, even if they claim to be from "official agencies" or "family/friends."
4. Use official channels only - Conduct transactions exclusively through J-PAY's official platform or authorized partners. Avoid unverified links.
5. Report suspicious activity immediately - Contact J-PAY customer support and local authorities if you suspect fraud.

Avoid:

1. Sending money to strangers - Do not transfer funds to unverified accounts, regardless of promised returns.
2. Falling for "crisis" stories - Common scams include fake emergencies, prize taxes, or government fines.
3. Chasing unrealistic gains - Any "guaranteed profit" or "high-return" schemes are likely financial fraud.
4. Contacting suspicious parties - Do not call provided "customer service" numbers. Verifythrough J-PAY's official website.
5. Paying upfront fees or sharing assets - Requests for "processing fees," "deposits," or bank carddetails are always fraudulent.

J-PAY's Multi-Layered Protection System

To ensure your transaction safety, J-PAY has implemented the following technical and operational measures:

• Smart Risk Control System - Monitors transaction patterns in real time and automatically blocks high-risk activities.
• PCI DSS Compliance - Adheres to international payment security standards with fully encrypted data storage.
• Two-Factor Authentication (2FA) - Enhances security for login and transaction approval processes.
• User Education Program - Regularly publishes fraud case analyses and prevention guides to educate users about safe payment practices.

If You've Been Targeted by Fraud:

1. Freeze your account immediately - Contact J-PAY customer service to temporarily lock your account.
2. Preserve evidence - Save screenshots of chats, transfer records, and the recipient's information.
3. Report to the police - Provide evidence to local authorities to initiate legal action.

Trust Built on Security-Security Built on Vigilance

J-PAY will continue to enhance our security technologies and collaborate with global law enforcement agencies to combat cross-border fraud. We urge you to stay alert and work with usto maintain a secure and reliable digital payment environment.